Whether questions come in by email, chat or other channels, TOPdesk’s Helpdesk solution manages them in one clear workspace so your team can work smarter and customers get answers faster.
Customers register requests or solve issues themselves 24/7 through the portal and knowledge base, reducing incoming requests.
Automatically organizes and prioritizes requests, then assigns them to the right person so your team resolves issues faster.
Every request from every channel appears in one workspace, so nothing gets missed.
Routine tasks like password resets are handled automatically, so your team has more time for important work.
Measure ticket volumes, response times and deflection rates to improve service quality.
I was sold on the price, customizability and ease of use. TOPdesk has exceeded expectations.
I like the overall package I get with TOPdesk, including their customer support.
Our service desk helps end users much more quickly. It's great to have everything in one clear overview: how many calls are coming in, who is handling which call, and the status.
ServiceNow is very hard to set up, needs expensive consultancy for a lot of things, and you need to know every process in detail. TOPdesk is far more flexible and easy to implement.
TOPdesk is easy to use and affordable, with all features to smoothly manage services.
Handle every request from email, chat, social media and more in one clear workspace. Built-in automation and AI-supported features sort and prioritise tickets, so your team resolves issues faster and customers get quick answers.
Our specialists run UX tests on your portal, restructure categories and seed a searchable knowledge base.
You get a curated KPI set and sprint board. Review insights every two weeks, release improvements, repeat.
