Running your services properly, not just handling tickets. That’s the goal. With TOPdesk, you see what’s happening across IT, Facilities, and HR, catch problems before they escalate, and prove what you deliver.
This is about more than collaboration between departments. This is about running all your services from one platform. Properly. It’s knowing what’s being worked on, preventing problems, and capturing knowledge – with nothing falling through the cracks.
Keep track of incoming requests, automatically prioritize and assign tickets to the right agent. Share your progress with automated emails. End the chaos.
Process big and small changes, approve workflows and track changes through the audit trail. What better way to organize your processes and procedures?
Get a clear and simple overview of problems and related incidents to spot patterns and fix root causes. You stay ahead of problems and tackle them before they arise.
Know what you have, what condition it’s in, and what happens when something breaks. Software licenses expiring? You’ll know before it’s too late.
Track your SLAs so you know you’re meeting them – and can prove it when leadership asks what your team actually delivers.
Get insight into what’s really happening beyond just ticket counts. See what’s urgent, what’s impacting the business, and what your team should focus on.
Give your end users everything they need to submit requests, check on status updates and find their own answers to everyday issues. Everyone wins.
Document and publish every resolution to provide better and faster support. Your team is no longer solving the same things over and over, from scratch.
IT, Facilities, HR, and beyond – all in one connected system. New employee starting? HR handles contracts, IT sets up accounts, Facilities sorts the desk. Nothing gets missed.
Bring virtual assistants, network scans and personnel data into TOPdesk with 100+ integrations in the TOPdesk Marketplace. Or build your own with the API, so you can continue to use your important tools.
TOPdesk is a standard tool, but flexible enough to personalize. Our experts use 30+ years of best practices to get you started in no time. Guaranteed success, without the heavy lifting.
TOPdesk is easy to use and maintain. Tweak the software as your needs change, so your service delivery continues to hit the mark – no coding experience or consultants needed.
We’re here to help. Our local teams – from Sales to 24/5 Support – are just around the corner. And with a close community of peers and experts, there’s always someone to cheer you on as you grow.
