Trusted by over 500 IT managers

All your customer tickets in one channel

Whether questions come in by email, chat or other channels, TOPdesk’s Helpdesk solution manages them in one clear workspace so your team can work smarter and customers get answers faster.

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10 million+ users get things done with TOPdesk

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Faster ticket handling

AI classifies requests and suggests solutions for quick resolution.
Fewer incoming calls

Customers find answers in a knowledge base built from resolved requests.
One clear overview

All conversations and tickets appear in a single workspace for full visibility.

>90%

Customer satisfaction

NHS Kent Community Health

"We compared TOPdesk with other suppliers, which we found too cumbersome and too costly."

Willem van Sutphen

KLM

€50K

Saved annually

Boels Rental

"TOPdesk offers the functionality we need, for the best price. It ticked all the boxes."

Alun Rees

Gwynedd Council

99%

Tickets logged via Self-Service Portal

EKC Group

"In IT, we don't make revenue. We must do things very efficiently, and we're able to do that with TOPdesk."

Patrick Delaney

Seneca Gaming Corporation

"TOPdesk consistently came out on the top with regards to both feature set and cost."

Doug Vallot

Clear Creek Independent School District

Ready to experience a better way of working?

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Give your end users everything they need to submit requests, check on status updates and find their own answers to everyday issues. Everyone wins.

Document and publish every resolution to provide better and faster support. Your team is no longer solving the same things over and over, from scratch.

Automatically organizes and prioritizes requests, then assigns them to the right person so your team resolves issues faster.

Keep email, portal, chat communications centralized in one platform to improve tracking, overview and issue resolution. Scattered comms no more.

Customer calls about toner replacement? Apply the standard solution, all fields auto-populate, and you’re done in 2.3 seconds flat.

Get insight into what’s really happening beyond just ticket counts. See what’s urgent, what’s impacting the business, and what your team should focus on.

Handle every request from email, chat, social media and more in one clear workspace. Connect with integrations from the TOPdesk Marketplace. Or build your own with the API, so you can continue to use your important tools.