Pull emails, calls and requests into TOPdesk. See conversation history, solutions, and team notes in one overview, so you can get straight to work instead of hunting for information.
No more tab-hopping or digging through emails to figure out what happened. See customer messages, colleague notes, and progress updates in one view.
Hit your SLAs without breaking a sweat and spend time on problems that actually need your brain.
AI suggests the right category and priority based on your ticket content. You check, accept and move on. Less manual sorting = more time for solving.
Customer calls about toner replacement? Apply the standard solution, all fields auto-populate, and you’re done in 2.3 seconds flat. Don’t blink or you’ll miss it.
Solved something tricky? Don’t let it disappear into your ticket history. AI drafts high-quality knowledge items in seconds. Review, publish, and share them with your whole team.
Discover TOPdesk ticketing in just 9 minutes
A real-time dashboard shows team workload, ticket types, and what needs attention. No more asking who has time to pick up a critical issue. Simply open the dashboard and see who’s swamped.
Import emails from any inbox into your queue, and have them automatically categorized and assigned. No more “where did that urgent request go?” moments or manual inbox chaos.
Another ticket for that buggy laptop? Turn your ticket into a change request and transfer all context instantly. Zero retyping, zero lost information.
Start typing “printer error” and relevant solutions pop up instantly. Your team’s previous fixes appear right when you need them.
TOPdesk is a standard tool, but flexible enough to personalize. Our experts use 30+ years of best practices to get you started in no time. Guaranteed success, without the heavy lifting.
TOPdesk is easy to use and maintain. Tweak the software as your needs change, so your service delivery continues to hit the mark – no coding experience or consultants needed.
We’re here to help. Our local teams – from Sales to 24/5 Support – are just around the corner. And with a close community of peers and experts, there’s always someone to cheer you on as you grow.
Synchronize calendar and email workflows with TOPdesk.
Synchronize issues and development tasks with TOPdesk.
Summarize, classify, and translate data across workflows.
Create and manage incidents directly in Teams.
Launch remote support sessions from incidents.
