Go from piles of requests to effortless IT services with TOPdesk’s ITSM software — so your agents can enjoy the work they do best.
Share tasks with fellow agents. Keep end users in the loop. Work with other service departments. And even spot recurring problems. One ITSM software platform for all your requests, assets, and workflows makes your IT services consistently great.
Build a knowledge base so even your newest agents can solve tough issues — no hand-holding needed. With AI suggestions and previous solutions right in their tickets, your team can solve problems in minutes
Keep track of incoming requests, automatically prioritize and assign tickets to the right agent. Share your progress with automated emails.
Get an overview of your assets, who’s using them, how they’re related, and when they need replacing — so you never miss a thing.
Request, plan, and evaluate entire change workflows — no matter how complex — in a single planner.
Self-Service Portal, live chat, and AI chatbots mean people get help fast — 24/7. When users do need to submit a request, it reaches the right team automatically and they can track the status in real-time.
Bring virtual assistants, network scans and personnel data into TOPdesk with 100+ integrations in the TOPdesk Marketplace. Or build your own with the API, so you can continue to use your important tools.
See what’s happening with real-time metrics and KPIs. Track SLAs, collect satisfaction ratings, and spot patterns before they become problems, so you always know always what’s working and what needs attention.
TOPdesk is a standard tool, but flexible enough to personalize. Our experts use 30+ years of best practices to get you started in no time. Guaranteed success, without the heavy lifting.
TOPdesk is easy to use and maintain. Tweak the software as your needs change, so your service delivery continues to hit the mark – no coding experience or consultants needed.
We’re here to help. Our local teams – from Sales to 24/5 Support – are just around the corner. And with a close community of peers and experts, there’s always someone to cheer you on as you grow.
