Ticket Management

Track, Assign, and Resolve Tickets with Ease

 With IT teams receiving more questions than ever, managing issues and incidents effectively is essential. TOPdesk’s Ticket Management Software lets you register and track all tickets with ease. Just open a ticket, fill in the key details, and save. Once resolved, your end users are automatically notified.

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What’s in store for your service desk?

Keep all communication in one place

Keep communication organized and traceable. Every ticket logs a full history, and adding screenshots or files is as easy as drag and drop, instantly attached and ready to go.

Delegate tasks in a single click

Reassign tasks with one click. No info lost. All details stay in the ticket, and the dashboard shows exactly who’s working on what, so you never lose track of incidents.

Speed up with auto-fill

Registering tickets has never been faster. Start typing and let TOPdesk auto-complete the rest, minimizing mistakes and ensuring accurate reporting.

Save time with self-service

Imagine if end users could provide the right info and log their own issues. With TOPdesk’s intuitive Self-Service Portal, they can. Users submit and track their tickets end-to-end, freeing up your agents to focus on solving, not chasing.

See TOPdesk software in action

In this demo, one of our specialists will walk you through the software in a session fully tailored to your company’s needs.

Our expert will walk you through

  • A quick assessment of your situation and how you can benefit most from TOPdesk
  • Live product demo, tailored to your organization’s needs – no strings attached
  • Any questions about features, services, plans and pricing

How our customers rate us:

Capterra
4.4/5
Gartner Peer Insights
4.5/5
TrustRadius
8.5/10