IT Ticketing Software

IT ticketing software that actually works

Drowning in IT requests? With TOPdesk’s IT ticketing software, you can easily manage all incoming tickets. Prioritize what’s urgent, assign tickets automatically to the right agent, and track who’s working on what. Issue resolved? Users are notified right away.

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What can you do with TOPdesk's ticketing software?

Track every conversation in one place

All communication is logged in one place with the ticket timeline. Need to add a file or screenshot? Just drag it in. It’s instantly added to the incident record.

Reply automatically without lifting a finger

Avoid wasting time on repeat queries. Store standard responses and let TOPdesk suggest them automatically, based on keywords and aligned with ITIL practices.

Log tickets faster with smart suggestions

TOPdesk’s auto-complete speeds up ticket entry and reduces input errors, so your data stays accurate, reliable, and ready for reporting.

Let users log their tickets independently

With TOPdesk’s Self-Service Portal, users can log and track their incidents. The right info is captured, without needing to contact your service desk directly.

Discover how TOPdesk can support your organisation

In this session, one of our specialists will guide you through the software, in a demonstration fully tailored to your organisation’s needs.

Our expert will guide you through:

  • A brief assessment of your current setup and how TOPdesk can deliver the greatest benefits

  • A live product demonstration, tailored to your organisation’s requirements – with no obligation

  • Any questions you may have about features, services, plans and pricing

How our customers rate us:

Capterra
4.4/5
Gartner Peer Insights
4.5/5
TrustRadius
8.5/10