ITSM tool comparison

What’s the right ITSM tool for your team?

Get a free guide to compare your current tool to the major ITSM tools in the market.

  • Compare the 9 leading ITSM solutions side by side
  • Identify your hidden costs and limitations
  • Use a checklist to make the right choice for your organization

Get your free ITSM tool selection guide

10 million+ users get things done with TOPdesk

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Do you recognize one of these scenarios?

If this sounds familiar, it might be time to reconsider your current ITSM tool.

Your ITSM tool is too expensive and complex

  • You spend significant budget on your current system while only using a fraction of the functionalities

  • You spend more time maintaining your ITSM tool than improving your service

  • Simple changes to your tool require support tickets, external consultants, or weeks of waiting for a solution

Your ITSM tool is holding you back

  • You are flying blind and have no clear overview of your workload, tickets, assets, or performance

  • You have no single source of truth. Requests are coming in from everywhere and everyone uses different tools to track their work

  • You have outgrown your current tool and are running into limitations that hinder your growth ambitions

What you’ll get from this guide

Everything you need to choose the right ITSM tool, without 
second-guessing your decision.

  1. A comparison of 9 ITSM tools

    In-depth comparison of the 9 most popular ITSM tools. Discover their strengths, limitations, and key differences

  2. A step-by-step evaluation checklist

    A quick way to check if your current tool isn’t quietly draining time, money, and productivity

  3. A cost calculator

    Uncover budget drainers and calculate the true Total Cost of Ownership of your current ITSM tool

Why teams switch to TOPdesk

"User feedback’s been overwhelmingly positive. Our reports for customer service are always high, with over 90% reporting a great experience."
Richard Lawrence
NHS Kent Community Health
"Our service desk helps end users much more quickly. It's great to have everything in one clear overview: how many calls are coming in, who is handling which call, and the status."
Derek Galipeau
District School Board of Niagara
"TOPdesk is customizable in a user-friendly way. Other tools I worked with required technical and expert-level knowledge to make different queues, portals, and categories."
Leroy de Bock
Van Neynsel Hospital
"The software is extremely good, but the support is in another league. The team are extremely friendly, very knowledgeable and will almost always know the answer immediately."
Rachel Wright
Anglia Ruskin University
"The people at TOPdesk are always quick to respond to questions or problems. When we're tinkering with our system again, they have good ideas. They simply radiate competence."
Thorsten Wiggers
Landkreis Verden

Sneak peek of the comparison guide

Here’s a quick side-by-side look at how TOPdesk compares to ServiceNow. Want the full picture? Download the guide for a complete comparison.

Perfect organization type

Large organizations (10,000+ employees)

Mid to large organizations (250-10,000+ employees)

Implementation timeline

6-12 months or more

2-3 months for core functionalities

Expertise required

Dedicated, specialized team of ServiceNow developers

Your existing IT team with standard administration skills

Maintenance needs

Difficult to expand or add new features due to customization

Seamless expansion to other departments, no coding required

Scalability

Requires regular involvement of dedicated, specialized developers

Your IT team can maintain the tool themselves

Pricing

On the more expensive side, due to customization capabilities and the expertise required

On the more affordable side, due to plug-and-play capabilities and easy maintenance

Ready to find the right ITSM tool?

Get the ITSM comparison guide

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