Interactive product tour

See TOPdesk in action, at your own pace

Follow a ticket about a Wi-Fi problem as it moves from requested to fixed – handled by two teams, all in one platform. AI supports, agents are in the lead.

Take the TOPdesk product tour

Fill in your details and start the tour straightaway, or save it for later

10 million+ users get things done with TOPdesk

Westfalen - TOPdesk Customer Logo
Fischer - TOPdesk Customer Logo
Tennet - TOPdesk Customer Logo

What you'll see in the tour

Expect an interactive experience that guides you through TOPdesk one click at a time – accessible through your browser.

One ticket moving across teams

A Wi-Fi problem turns into a building-wide issue. IT hands over the ticket to Facilities in the same platform – no email chains needed.

Built-in AI, ready to help

Searching, categorizing, translating and drafting – AI handles it, so the agents can focus on the work that matters.

A clear view of what’s happening

See how ticket volumes, SLA scores, and cross-team handovers come together in one dashboard: all the info at your fingertips.

211%
ROI according to Forrester TEI study
50%
Less time spent handling tickets
6000
Implementations worldwide
30
Years of service management experience
AI you can trust from day one

Supporting your team – not replacing it

AI takes on the daily grind inside TOPdesk. It works from your own tickets and knowledge, so you can trust the decisions it makes.

  • Check AI’s output yourself, or restrict it with built-in guardrails
  • Your data stays in your region by default
  • You see when something is generated with AI
  • Your data is never used to train external models

Ready to see it yourself?

What our customers say

"The tool grew organically across the university. Thanks to cross-departmental working, students got their information much quicker."
Sandra Gillham
Keele University
"Whether users need to request a new laptop, have run out of coffee, or their boiler has broken, they can now head to the TOPdesk portal."
Richard Shuttlewood
Moat
"Having one central solution to manage all these departmental requests makes it easier for the service desk because people are using the platform and know how to navigate it."
Jean-Rene Hotte
uOttawa
"There is now a single point of contact for staff and customers to go to, with one self-service portal to access all these teams. All tickets that come in are now fully tracked with a full audit trail."
Nathan Fletcher
Flagship Group
"Centralizing our services in a one-stop-shop has broken down silos between departments."
Mark Walker
KLM

Frequently asked questions

Is this the real TOPdesk product, or a video?

It’s an interactive experience, created inside an actual TOPdesk environment. You click through it yourself, at your own pace. 

How long does the tour take?

That depends on how much time you want to spend on it yourself. But on average, it takes about 5-10 minutes.

Do I need to install something to take the tour?

No, you don’t. It’s a completely online experience – no install required. You will need to accept marketing cookies to see the tour.

Can I book a full TOPdesk demo afterwards?

Absolutely. We help you figure out if TOPdesk fits your organization. A personal demo is the next step. Book one by clicking the button at the end of the tour. 

Can I take the tour later, or go through it a second time?

Yes, you can. You’ll receive a link to the product tour via email. Bookmark it and come back to it whenever you like. 

Can I share the product tour with my colleagues?

Definitely. Just forward the email with your link to the tour. They’ll be able to access it.