Gartner® Magic Quadrant™ for ITSM, 2026
Recognized by Gartner®. Built the way mid-sized teams actually work.
TOPdesk is designed for how service teams in organizations with 500-5,000 employees actually work: easy to configure, quick to deploy, with a total cost you can predict. And now, we feel we’ve been recognized in the 2026 Gartner® Magic Quadrant™ for exactly this.
What you’ll find in the report:
10 million+ users get things done with TOPdesk
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What the Gartner® Magic Quadrant™ revealed
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How Gartner® evaluates vendors
See exactly how Gartner® evaluated 10+ ITSM vendors on two factors: Ability to Execute and Completeness of Vision – so you can match your longlist to your organization’s needs.
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What separates mid-market ITSM solutions from enterprise tools
Learn what makes tools built for teams at mid-sized organizations different from ones built for enterprise scale – and which one fits how you work.
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Why Gartner® recognizes TOPdesk in its Magic Quadrant
Sales execution, geographic strategy, business model, and more – see exactly what Gartner® evaluated us for.
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Key market trends shaping ITSM in 2026
Get the analyst view on where ITSM is heading in 2026, so you select a platform that supports your long-term goals.
Why TOPdesk is a match for mid-sized organizations
Built for organizations with 500–5,000 employees
Designed specifically for how mid-market service teams actually work: powerful enough for real ITSM needs, quick to adopt and adapt.
Transparent pricing – without surprises
Know exactly what you’ll pay before you sign. Predictable total cost of ownership, no ballooning expenses after implementation.
Fast implementation with local support
Live in weeks, not months, backed by an in-house team that speaks your language.
Get the 2026 Gartner Magic Quadrant for ITSM report
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