TOPdesk Service Management Platform

Everything’s urgent. Focus on what counts.

TOPdesk helps busy service teams handle incoming requests, automatically assign tasks to the right people, and see who’s doing what – so you can stay ahead instead of just keeping up.

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10 million+ users get things done with TOPdesk

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Without TOPdesk, you’re…

  • Overwhelmed with scattered requests

    With tickets coming in through email, chat, and phone, your team is going to lose track of things.

  • Jumping from one crisis to the next

    No time for planning and pre-emptive problem-solving when you’re constantly putting out fires.

  • Losing valuable knowledge every day

    When a colleague leaves or an agent doesn’t record a solution to a recurring issue, you’re back to square one.

With TOPdesk, you’re…

  • Keeping on top of your work – in one platform

    All tickets, assets, and tasks are pulled into one central dashboard for your team, so they don’t miss a thing.

  • Proactively staying ahead of any issues

    By maintaining your assets as scheduled and updating them in real time, you extend their lifespan and reduce downtime.

  • Capturing and sharing your team’s expertise

    Collect your team’s knowledge, so everyone can answer those recurring questions without having to reinvent the wheel.

What’s in store for your service desk?

Discover the features you need for better service management. AI handles the admin; your team focuses on the work that matters.

  • Incident Management: keep track of requests to your service desk. Automatically categorize, prioritize, and assign incoming tickets.
  • Self-Service Portal: give end users a place to log tickets, read FAQ’s and check the status of their request 24/7.
  • Asset Management: get a bird’s-eye view of all your valuables. Track assets, see who’s using them, and know how they’re linked up.

Service teams choose TOPdesk to make services happen

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The proof is in the pudding

"User feedback’s been overwhelmingly positive. Our reports for customer service are always high, with over 90% reporting a great experience."
Richard Lawrence
NHS Kent Community Health
"TOPdesk is customizable in a user-friendly way. Other tools I worked with required technical and expert-level knowledge to make different queues, portals, and categories."
Leroy de Bock
Van Neynsel Hospital
"Our service desk helps end users much more quickly. It's great to have everything in one clear overview: how many calls are coming in, who is handling which call, and the status."
Derek Galipeau
District School Board of Niagara
"The software is extremely good, but the support is in another league. The team are extremely friendly, very knowledgeable and will almost always know the answer immediately."
Rachel Wright
Anglia Ruskin University
"The people at TOPdesk are always quick to respond to questions or problems. When we're tinkering with our system again, they have good ideas. They simply radiate competence."
Thorsten Wiggers
Landkreis Verden

TOPdesk platform prices

Essential

For service teams who want to ditch the inboxes and finally feel in control of their work

£51
Per agent/month
Let’s talk for pricing plan 'essential'
Get started with...
  • Incident Management
  • Asset Management
  • Unlimited assets, tickets, and end users
  • Self-Service Portal
  • Knowledge Base
  • Dashboard & Reporting
Most popular

Engaged

For service teams who are ready to prevent problems, not just solve them

£72
Per agent/month
Let’s talk for pricing plan 'engaged'
All Essential features and...
  • Change Management
  • Contract and SLA Management
  • Operations Management
  • Problem Management
  • New AI Incident Categorization
  • New AI Knowledge Item Generation
  • New AI Search

Excellent

For organizations that use service management at a strategic advantage

£101
Per agent/month
Let’s talk for pricing plan 'excellent'
All Engaged features and...
  • Project Management
  • Webshop
  • Live chat
  • Annual health check
  • New Benchmark reporting
  • New AI Incident Summarization
  • New AI Writing Assistant

You’ll love TOPdesk if you value…

  1. A quick start, backed by experts

    TOPdesk is a standard tool that’s flexible enough to personalize. Our experts use 30+ years of best practices to get you started in no time – guaranteed success, without the heavy lifting.

  2. Making improvements yourself

    Once set up, TOPdesk is easy to use and maintain – without coding or help from consultants. Tweak the software as your needs change, so your service delivery continues to hit the mark.

  3. A personal approach

    Enjoy guidance from real, in-house people who care about your success – from Sales to our 24/5 Support team. You’ll join a community of like-minded peers and experts, here to cheer you on as you grow.

Explore TOPdesk in 9 minutes

Watch 3 demos and see how you can handle requests more clearly, reduce repetitive work, and keep things moving – without any hassle. 

Trusted by teams worldwide

capterra

4.4/5

g2

4.1/5

gartner

4.5/5

trustradius

8.4/10
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