News

25 Jan 2021

TOPdesk Receives 2021 “Best Customer Support” and “Best Usability” TrustRadius Awards

A great start to 2021! TrustRadius recognized TOPdesk for providing outstanding customer support with awards for Best Customer Support and Best Usability. These awards highlight TOPdesk’s effort to provide organizations with outstanding customer service throughout 2020.

To receive a best-of award, TOPdesk had to get at least 10 TrustRadius reviews that featured a specific mention of its product’s customer support during the past year. Its products also had to rank in the top three positions of their category regarding what percentage of positive responses they earned during the year. The TrustRadius research team also performed additional vetting via textual review analysis.

TrustRadius CEO Vinay Bhagat said, “Not all products are created equal, and neither are all technology buyers. By highlighting products that come with outstanding customer service, we can help more buyers navigate to products that will meet their unique needs.” Based solely on user satisfaction ratings, the awards are an indication of customer appreciation, Bhagat said.

“TOPdesk has a single goal: To help organizations create spectacular customer experiences,” said Wolter Smit, co-founder and CEO of TOPdesk. “From the beginning, we desired to do nothing more than create an easy-to-use solution for enterprise service management. We also strive to provide our clients with world-class service and improving the user experience, and we’re proud to be recognized by TrustRadius for the feedback they’ve shared from our users,” Smit added.

Want to review the features and benefits of TOPdesk yourself? Check out our reviews and ratings at TrustRadius!

Team TOPdesk
reviews, TOPdesk, Trustradius
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