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19 May 2021

TOPdesk named a leader in Enterprise Service Management by Research In Action

Research In Action, a global IT services and automation research firm, named TOPdesk a leader in the 2021 Vendor Selection Matrix for Enterprise Service Management. Research In Action named TOPdesk:

  • A leader in the Enterprise Service Management market (ESM),
  • the #1 solution for price versus value in ESM, and the #1 recommended product for enterprise service management, and
  • the highest rated of all Enterprise Service Management vendors Research In Action analyzed during 2021.

“TOPdesk is an easy-to-use solution for Enterprise Service Management, and the company continues to improve the user experience and provide its customers with world-class service,” said Eveline Oehrlich, Research In Action’s research director and the report’s author.

For the report, Research In Action interviewed 1,500 enterprise managers with budget responsibility in enterprises worldwide. Twenty total vendors were included in the Research In Action report.

“Being named a leader in Enterprise Service Management solutions by such a highly respected research firm and scoring better marks and reviews than some of the more well-known brands in the sector is tremendously exciting and something that all of us at TOPdesk can be proud of,” said Ruben Franzen, president of TOPdesk US.

“Through Research In Action, our customers confirm that we offer the best price compared to the value of all other ESM solutions available and that TOPdesk offers the most recommended ESM solution available,” Franzen added. “TOPdesk is service excellence, and we’ll continue to strive for excellence in all that we do.”

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Team TOPdesk
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