TOPdesk is profiled as one of the top 15 vendors that “matter most,” as detailed in the Forrester’s report, “The Forrester Wave™: Enterprise Service Management, Q4 2019.”
According to the Forrester Wave™ evaluation, the globally serving TOPdesk “has shifted to fully address the ESM market during the past few years and has oriented its strategy to provide for all forms of service requests, expanding its collaborative abilities and out-of-the-box modules.”
“TOPdesk is a well-rounded ITSM and ESM product with fast time-to-value,” the report continues. “Request management is notably strong, with Kanban, intelligence, and costing … The platform is built for speed of utilization … [and] is well suited to midsize enterprises looking for a tool with both ITSM and ESM capabilities and experience.”
Wolter Smit, TOPdesk CEO and co-founder, said he’s proud of the acknowledgment. “We know, and our clients tell us, that our solution continues to be first-rate. We’re honored to be named as a Strong Performer by Forrester, and are thankful for our clients and partners for helping us get here.”
In the report, Forrester notes ITSM users are looking to increasingly leverage self-service options, speed up service delivery, and enhance their own ITSM capabilities to meet the challenges of changing technology landscapes. TOPdesk believes that it addresses these issues by helping organisations improve service management processes; optimise services by providing a user-friendly self-service application; and offers comprehensive support through a continuously delivered platform.