News

05 May 2021

TOPdesk named a 2021 Gartner Peer Insights Customers’ Choice for ITSM tools

We’re excited to announce that TOPdesk has been named a Customers’ Choice in the 2021 Gartner Peer Insights “Voice of the Customer”: IT service management tools.

TOPdesk received a 4.7 out of a 5-star rating as of 31 January 2021, based out of 73 reviews. Customer’s rated TOPdesk second highest for support and service (4.8 out of 5 stars) among all the vendors recognized in the report.

According to one customer review shared by Gartner, “TOPdesk has been a pleasure to work with. The company supplied training has been outstanding, and the customer service has been terrific. The product did not take long to stand up and has received rave reviews from our end-user community. The Self-Service Portal is easy to design and makes submitting tickets and change requests seamless for the users and the approvers. The agent side is intuitive and comprehensive. I highly recommend the expert training that TOPdesk makes available,” said one enterprise architect in healthcare.

“Being named a 2021 Gartner Customers’ Choice for ITSM tools is among the highest honors an organization like TOPdesk can receive, and this is an encouraging and humbling honor, most significantly because the award is based on feedback from our customers,” said Ruben Franzen, president of TOPdesk US. “We are thankful and grateful for those who reviewed TOPdesk’s solutions, and we shall strive even further to provide service excellence while helping customers serve their customers.”

To view TOPdesk’s complete Gartner Peer Reviews and ratings, visit TOPdesk Reviews, Ratings, and Alternatives – Gartner 2021. The page includes customer reviews, ratings, and an overview of TOPdesk’s solution capabilities.

Team TOPdesk
customer's choice, Gartner, reviews, TOPdesk
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