TOPdesk’s ITSM tool has been awarded an “honorable mention” in Gartner’s Magic Quadrant for ITSM tools 2020. TOPdesk is now in the small and fine company of only 5 of the more than 400 ITSM software suppliers worldwide. An achievement we are proud of!
COVID-19 has underscored the need for robust ITSM tools to help large infrastructure and business (I&O) organizations respond effectively to significant disruptions in a variety of ways. But how do you choose the right ITSM tool? Gartner’s Magic Quadrant for ITSM Tools helps organizations do this. The report assesses more than 400 suppliers of ITSM tools of interest to I&O on their viability and competitiveness. The report ranks these vendors on 13 attributes and weighs them into three I&O maturity-related use cases and one use case for supporting agile and DevOps heavy-duty environments.
TOPdesk has been ranked among the top ITSM suppliers in the 2020 edition, as one of the 5 vendors of interest. “TOPdesk has been pursuing one goal for more than 25 years: helping organizations create spectacular user experiences,” says Wolter Smit, CEO and co-founder of TOPdesk. “The fact that we are regularly mentioned in analyst lists shows that we are achieving this goal. We are therefore proud of this honorable mention in this Magic Quadrant for ITSM and continue to passionately help our customers around the world – as a guide to Service Excellence – with all their ITSM and ESM issues. ”
The Gartner Magic Quadrant for ITSM Tools is released annually and ranks vendors in the enterprise ITSM tools market. Want to know more about this report? Visit the Gartner website.