TOPdesk Consultancy

The path towards service excellence

Benefit from our consultancy experience

TOPdesk software helps you achieve great service delivery. And our consultants can make it even better. TOPdesk consultants help you tailor the solution to your needs, leading to the highest ROI and happiest customers. Our in-house consultants are experts in their field, with experience at a wide range of organizations: from start-ups to multinationals, and public sector to commercial companies.

25

years’ experience

6000

implementations worldwide

8.5/10

customer satisfaction score

Get ready for better service delivery

TOPdesk consultants are pragmatic and result-oriented, working alongside you to optimize your processes and procedures. We involve your employees from start to finish and empower them to get the most out of TOPdesk’s software through training and guidance. The advantage? More involvement of your team, less resistance to change.


TOPdesk's consultants are friendly and helpful. They implemented the tool quicker and easier than expected. We’ve never had a deployment go as smoothly.
Derek Galipeau, District School Board of Niagara

Implementing TOPdesk in four steps

Intake

Our consultant evaluates how TOPdesk can help achieve your goals and creates an implementation plan to specify who will perform which task.

Implementation

Our consultant optimizes the software to best support your service management processes, which improves collaboration between your organization’s support teams.

Empower your end users

TOPdesk’s Self-Service Portal is a service catalogue and knowledge base, enabling end users to log service requests and find answers to FAQs. The consultant helps you to implement this ‘self-help’ feature.

Training and go-live support

Your employees are given all the knowledge of TOPdesk and service management processes. Our consultant will assist the agents during go-live and answer any final questions.

TOPdesk training

TOPdesk uses the ‘train the train’ approach: our consultants instruct your team to become trainers themselves. Class room training and self-study material is made available to make teams self-sufficient in managing TOPdesk. We offer the following training courses:

• TOPdesk user training. Learn the TOPdesk basics and ins and outs of all TOPdesk modules
• TOPdesk application management. Learn how to technically manage the TOPdesk software
• Reporting with TOPdesk. Learn how to create quantifiable reports from valuable data in TOPdesk

What our consultants do

Each organization is different. That’s why our consultants play a guiding role in setting up the best solution for your situation. How? They provide support, help formulate goals and design your processes with you. The consultant also installs the software, helps document agreements, and translates processes into your TOPdesk setup.

Have a question for our consultants?

Do you have any questions about TOPdesk, service management or setting up processes? Request a chat with one of our consultants by sending an email to info@topdesk.com.

Want more information?

If you have any questions about our training or workshops, you can contact us at+1 407-613-5410 or info@topdesk.com.


I help organizations optimize their services by formulating a plan on how they wish to develop.

Jeff Jacoby, TOPdesk consultant

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