TOPdesk Unlocked Content hub
Your one-stop shop for all content from TOPdesk Unlocked. Browse guides, videos, and insights curated just for service management teams.
All event videos
AI & The Human Edge with Martin Adams
See TOPdesk's AI Features in Action with Martin Classen
Customer Panel with Sophie Steinmeijer
Blog
Every announcement and the day’s biggest takeaways
TOPdesk Unlocked 2026 brought over 500 IT and service management professionals to Utrecht for a day of practical insights, exclusive previews and real conversations, with 20+ expert speakers across the main stage and 10 breakout sessions.
Highlights included the launch of TOPdesk Robin, our new AI teammate, plus a look at the product roadmap to Q1 2027, real-world lessons on getting AI-ready from our customers, and guest speaker Martin Adams on what real AI transformation looks like. Head to our blog for the full round-up.
Unlocked Breakout session blogs
One tool, every team: What it took at HWW Zorg
Hear how HWW Zorg made the move and what it changed for employees looking for help.
How AI changes your service desk’s day – a regular Tuesday, upgraded
See what a regular Tuesday might look like before AI, and then see how to use TOPdesk Robin to improve the amount of time you have to work on the important tasks.
Why context is the foundation for AI success in service management
AI is only as good as the knowledge it stands on. Learn why your knowledge base — not the technology — is the real foundation for AI success in service management.
Is your service desk actually ready for AI?
Read for practical tips on how to work out your AI readiness, and for concrete next steps you can get started with today.
