Én platform til alle dine servicebehov: IT, Facility, HR m.m. TOPdesk er klar til brug, har alt det grundlæggende, og kan integreres med ethvert værktøj, som du har brug for.
Nogle funktioner til at gøre din servicelevering stressfri. Alt på én platform.
Log tickets fra enhver kanal, send dem til den rette person, og spor alt fra ét sted.
Få styr poå hvad du har, hvor det er, og hvem, der bruger det – fra bærbare computere til skriveborde.
Giv folk en portal, hvor de kan finde svar og logge anmodninger uden at oversvømme din indbakke.
Opbyg en vidensbase, som automatisk vokser. AI gør tickets til artikler, så du ikke skal svare på de samme spørgsmål igen og igen.
TOPdesk er baseret på ITIL og 30 års erfaring og er klar til brug. Vi hjælper dig med at konfigurere platformen, så den passer til dine behov, så det er nemt for dig selv at justere formularer og workflow – uden hjælp fra udviklere.
Ingen komplekse udruldninger eller store big bang-implementeringer. Begynd med det, der har størst betydning, få hurtig gevinst, og føj derefter flere features eller afdelinger til, når du er klar.
Vi efterlader dig ikke alene med dit software. Vores eksperter hjælper dig med at blive klar, og vores danske team tilbyder hjælp fra rigtige mennesker, som forstår dine udfordringer.
Vi har tre pakker med mange forskellige features, der passer til dine behov, fra grundlæggende ticketing til avancerede workflows. Samme stærke framework, med valgfri tilføjelser undervejs.
Klar og venter på dig. Forudbyggede, afprøvede integrationer, som er klar med det samme.
Sync device inventory and asset data with TOPdesk.
Automate HR and financial data between AFAS and TOPdesk.
Connect social intranet and reporting with TOPdesk.
Sync scheduling and planning information.
Build no-code workflow automations and data syncs.
Connect development and project workflows with TOPdesk.
Enable omnichannel messaging (SMS, WhatsApp, etc.).
Custom DevOps and business process integrations.
Automate digital document signing and tracking.
Create incidents from performance or availability issues.
AI chatbot and automation for self-service and support.
Manage meeting room and desk reservations directly in TOPdesk.
Integrate identity and access management.
Collect and analyze customer feedback and service experience.
Synchronize issues and development tasks with TOPdesk.
Automate IT asset discovery and inventory.
Deliver custom business process integrations.
Automate workflows between TOPdesk and external systems.
Summarize, classify, and translate data across workflows.
Automatically update asset information from Azure.
Synchronize calendar and email workflows with TOPdesk.
Create incidents automatically from SCOM alerts.
Create and manage incidents directly in Teams.
Generate incidents based on monitoring alerts.
Connect endpoint monitoring and management data.
Integrate real estate and maintenance planning data.
Connect monitoring data to TOPdesk workflows.
Automate calls and voice-to-ticket creation.
Build live dashboards and analytics with OData.
Analyze TOPdesk data for trends and performance.
Link asset data and support processes in healthcare.
Manage endpoint security and compliance.
Synchronize customer and service data for unified records.
Provide WhatsApp-based support integration.
Build custom, multi-system integrations and automations.
Exchange incidents and status updates across platforms.
Provide BI dashboarding and service insights.
Connect document storage and collaboration features.
Complete contracts and agreements digitally.
Connect communication channels and incident management.
Handle room and meeting bookings via app or kiosk.
Enable live chat and real-time incident creation.
Automatically create incidents from alerts.
Integrate performance data and alerts.
Launch remote support sessions from incidents.
Manage keys and physical assets directly in TOPdesk.
Integrate GRC and compliance data.
Sign documents securely within TOPdesk.
Detect IT security and compliance events to create incidents automatically.
Sync tenant and property data with TOPdesk.
Communicate and create incidents from WhatsApp chats.
Synchronize corporate devices between systems.
Auto-create incidents from infrastructure alerts.
Connect TOPdesk with thousands of other apps.
Enable no-code, bi-directional synchronization between systems.
Connect DevOps pipelines and synchronize tickets.
Sync user accounts and groups for access management.
TOPdesk køres i skyen for de fleste kunder, men vi har også On-Premises-konfigurationer for virksomheder, som har brug for mere kontrol.
