TOPdesk Product

All the tips, tricks and best practices you need to get the most out of your TOPdesk.

5 tips for a successful migration to TOPdesk Asset Management

We’ve said it before, and we’ll say it again: migrating from Configuration Management to...

Action Sequences: new changes for an improved TOPdesk experience

At TOPdesk, our main priority is to offer you the best and easiest experience...

Prepare to step into the future with the updated Virtual Appliance

In our current world, where technology and technological expectations are changing fast, it is...

Assess risk easily with TOPdesk Impact Analysis

In every organization, change is integral to growth and development. But with change comes...

4 reasons why you should migrate to TOPdesk Asset Management

Managing your organization’s IT assets can be a puzzle of its own, and picking...

Improving License Management in TOPdesk

Do you know what software tools your company is using? Okay, good. But do you know which users actually need a license for those tools? And do...

Google Analytics: How is your Self-Service Portal being used?

The TOPdesk Self-Service Portal (SSP) is a knowledge base, customer portal and service catalogue...

AI within the TOPdesk Platform: Putting our vision into action

Back in June 2020, we laid out our overarching vision for using artificial intelligence (AI) both...

The importance of APIs – and 4 TOPdesk API examples

In a day and age where the average business reportedly uses more than 1,000 individual applications,...

How to change your prefix in TOPdesk with minimal impact

If your organization uses TOPdesk but has incidents or changes without prefixes, it will...

Automatic call assignment

One of the charms of service automation is that it automates tasks that are...

Case: using the ‘Sharing calls’ feature to authorize requests

As a TOPdesk customer, you regularly see new features we’ve added to our software....

Easy access to your knowledge base

Applies to: Enterprise on SaaS (Labs feature)  TOPdesk strongly emphasizes the importance of empowering...

Send custom notifications for all types of tasks

Since last December, SaaS users don’t have to go out of their way to...

TOPdesk reporting in Power BI

Reporting is key when striving for service excellence. At TOPdesk we see a lot...

Filters FAQ: better understanding your environment

Even if you are only working in TOPdesk with a few operators, you’ve most...

Tracking updates: try the new task notifications

How do you stay up to date on tasks when you’re awaiting a reaction...

Can I have your attention? Working with attentions in cards

Are you looking for a way to show a bit of extra information about...

Gatekeeping your API: protect your data with application passwords

If you have a recent version of TOPdesk, then you now have another option...

Personalize your email templates with insertion fields

Email actions have come a long way, and recently they made the jump from...

Integrating with Action Sequences

With the number of applications at your organization growing, information gets scattered. As such,...

Construction in our codebase: keeping up with the times

At TOPdesk, we are serious about our product. One way we are showing this...

Resolve calls faster: Shift Left with a twist

Do you struggle with quickly answering recurring calls? As an operator you want to spend...