e-book overview

Strengthen cybersecurity by integrating ITSM processes like IT asset management and incident management. Learn how in this free e-book.

How is your IT service desk performing? What's going well? And where can you improve? This service desk quick scan gives you the answers.

This interactive workshop helps your IT team discuss to challenges, make decisions together and prioritize solutions – in just one hour.

In today's digital world, cybersecurity is more important than ever. Find out how to deal with cyberattacks and minimize security risks in this free guide.

Looking for an ITSM solution, but don't know where to start? This buyer's guide features 5 easy steps to help you select an IT service management vendor that's right for you.

Want to make your customers truly happy? Best Practice Service Management helps you simplify your work processes and offers practical tips on becoming customer-focused.

What is Agile Service Management? This e-book reveals all, including 6 real-life examples of how to bring speed, flexibility and customer-focus to your IT team.

Mapping your customer’s journey is a quick way to spot improvements to your service delivery. This toolkit gives you a 1-hour workshop and materials to get you started.

Want to get your ticket flow under control? Or are you looking for more advanced ways to reduce the pressure on your service desk? Discover what TOPdesk brings to your department in this brochure.

Every year, Research In Action surveys more than 10,000 enterprise IT decision makers to gain insights on strategy and on-going challenges of technology innovation in the IT world.

Discover how sharing knowledge makes your service desk more efficient. And calculate exactly how much time you’ll save through knowledge management if you put in the effort.

Have you heard of Enterprise Service Management? But don’t know if it’s right for your organization? Or where to start? This complete guide gives you practical tips on the what, why and how of ESM.