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TOPdesk features

What’s in store for your service desk?

See which TOPdesk features you need for better service management

Basic ITSM services

Lessen the workload for your IT helpdesk

Tame the chaos at your service desk with our ITSM software. Help your IT team handle tickets, share knowledge and solve problems faster. Simple, modern design makes it easy to use for agents and end users alike.

Standardize processes

Standardize your service delivery with ITIL-based processes

Automating your processes lets you work together with other departments, spend less time on routine tasks, and improve your team’s efficiency. The result? You'll stop firefighting and exceed customer expectations.

Omnichannel support

Offer omnichannel support for a great customer experience

Help customers engage with your service desk, when and where it’s right for them. From the self-service portal to chat: your channels are connected, so you can easily get all information in one place.

More about this feature omnichannel support
Analytics & Insights

Get smart about your service delivery

Access metrics to measure your department’s performance and improve your services where needed. Learn how to take small, continuous steps and help your team make low-effort, high-impact advancements to your processes.

More about this feature reporting capabilities
Facility Management

A world of overview for your facilities department

Give your facilities department one easy-to-use tool for all their tasks, from monitoring work orders to scheduling important repairs.