TOPdesk features
What’s in store for your service desk?
See which TOPdesk features you need for better service management
Lessen the workload for your IT helpdesk
Tame the chaos at your service desk with our ITSM software. Help your IT team handle tickets, share knowledge and solve problems faster. Simple, modern design makes it easy to use for agents and end users alike.
Incident Management software
Register and process all requests and complaints to your IT helpdesk and assign tickets to agents with ease.
More about Incident Management softwareSelf-service portal
Save time helping customers: let end users submit and track tickets, and find answers to common questions 24/7.
More about Self-service portalKnowledge base
Share solutions with fellow agents and increase self-service by publishing FAQs and standard solutions.
More about Knowledge baseKanban board
Easily share, prioritize and assign tickets within your IT team the agile way.
Plan board
Stay on top of your IT team’s availability and workload.
API and Integrations
Connect TOPdesk with your favorite tools thanks to our 90+ integrations, or create your own with the TOPdesk API.
Contract and Service level management
Register agreements to safeguard the quality of your service delivery.
More about Contract and Service level managementIT Asset Management software
See which company assets you have in the graphical overview, from access passes to company cars.
More about IT Asset Management softwareStandardize your service delivery with ITIL-based processes
Automating your processes lets you work together with other departments, spend less time on routine tasks, and improve your team’s efficiency. The result? You'll stop firefighting and exceed customer expectations.
Contract and Service level management
Register agreements to safeguard the quality of your service delivery.
More about Contract and Service level managementChange and Request management
Easily manage workflows and changes within your organization, with features like the change planner and automated notifications.
More about Change and Request managementProblem Management
Pinpoint the underlying causes of structural problems within your organization by analyzing calls.
More about Problem ManagementOperations management
Automate and stay on top of your operational activities, such as checking backups or preventative maintenance.
IT Project management
Schedule and manage projects effortlessly, and run projects according to standards such as Prince2.
More about IT Project managementAction sequences
Easily connect with third-party tools and APIs, and process this information in TOPdesk automatically. Or create your own action sequence for complex workflows.
Events and actions
Set up action triggers for executing files and automated email notifications, helping you communicate smoothly with end users.
Asset audit and Single label printing
Scan your rooms and their assets to make sure your CMDB is up to date. Generate barcode labels from your registered assets without any effort.
Offer omnichannel support for a great customer experience
Help customers engage with your service desk, when and where it’s right for them. From the self-service portal to chat: your channels are connected, so you can easily get all information in one place.
More about omnichannel supportMail import
Import emails from customers and turn them into tickets automatically, saving you time and resources.
Open portal
Offer end users such as citizens or students a portal where they can easily get your help.
Form designer
Design your own forms for requests in the Self-Service Portal, and get exactly the information you need from your end users.
Service Catalogue
Share which services you provide, the terms and conditions, and let customers easily request your services in the Self-Service Portal.
Survey module
Get your customer’s feedback with surveys, so you know where to improve your custom experience.
Integrations
Help customers through WhatsApp, SMS and Chatbots thanks to our integration options.
Get smart about your service delivery
Access metrics to measure your department’s performance and improve your services where needed. Learn how to take small, continuous steps and help your team make low-effort, high-impact advancements to your processes.
More about reporting capabilitiesPerformance Dashboard
Create one dashboard for all your processes and get a sense of how your department is doing.
KPIs
Add KPIs to your dashboard and visualize metrics like response time and customer effort scores.
Customizable reports
The user-friendly Report Wizard lets you create a new report in five easy steps, from extensive graphs to pie charts.
Duration reports
See how long it takes for your customer requests to be picked up and processed, and identify bottlenecks with ease.
A world of overview for your facilities department
Give your facilities department one easy-to-use tool for all their tasks, from monitoring work orders to scheduling important repairs.
Incident Management software
Register and process all requests and complaints to your IT helpdesk and assign tickets to agents with ease.
More about Incident Management softwareReservations management
Manage your rooms, services and assets for all reservations with the easy-to-use scheduling tool.
More about Reservations managementVisitor registration
Keep an eye on which visitors you’re expecting and which are present in your building, helping you improve service levels and security.
Property management
Register details of your buildings, rooms and sites, and keep up-to-date on maintenance tasks.
Order management
See which items and objects are purchased and by whom, and let colleagues place their own orders via the Self-Service Portal.
Planned preventative maintenance
Manage, schedule and budget planned long-term maintenance with ease.
Fleet management
See which cars you have, who’s driving them, when lease contracts expire and which repairs are done.
Key management
Record all your keys and access passes, and see who is using them.
IT Asset Management software
See which company assets you have in the graphical overview, from access passes to company cars.
More about IT Asset Management software