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Learn more about what shift left is in this video

How does shift left relate to ITSM?

Shift left and AI

How does shift left differ from the traditional support model?

What are the benefits of shift left?

How does shift left work in practice?

Make the most of your service desk’s knowledge

TOPdesk’s knowledge base system makes it easy for your employees to store and share knowledge with each other and with customers. Use known solutions to solve recurring calls in a few clicks. And enable customers to fix their own issues – freeing up time for your agents.

Check out our knowledge base solution

Start shifting left with knowledge management

Can ITSM tools help implement shift left?

Take shift left a step further with self-service

Knowledge management: the complete guide

Does your service desk have to deal with many simple recurring notifications? Are your employees unnecessarily sending messages to the second line? And do you wonder how you can handle this more conveniently? The answer: knowledge management.

Download the e-book