Learn more about what shift left is in this video

The first step to shift left: BPKM

The second step to shift left: self-service portal

Knowledge management: the complete guide

Does your service desk have to deal with many simple recurring notifications? Are your employees unnecessarily sending messages to the second line? And do you wonder how you can handle this more conveniently? The answer: knowledge management.

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What are the benefits of shift left?

Shift left and AI

How does shift left relate to ITSM?

Your guide to self‑service

The secret to cutting costs and improving your efficiency? Choose self-service! With self-service you make your customer more self-reliant. And with a self-reliant customer, the service desk has more time to solve more difficult questions. A win-win situation.

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