Hi, we’re your guides to service excellence
We’re on a mission
At TOPdesk, we have one simple goal: helping organizations like yours create spectacular customer experiences.
Over 25 years ago, we launched a simple ticketing tool for IT helpdesks. Today, we still make great software for managing calls – and everything else you’ll need for enterprise service management.
But it’s our people that add that extra zing: helping our customers offer great customer experiences by working together throughout their organization.
We hope that in the future people won’t even realize we started with just a ticketing tool. Instead, they’ll know TOPdesk as their guides to service excellence.
Employees ready to help you out
TOPdesk offices worldwide
Active users on SaaS
Score on Gartner Peer Insights
Employees ready to help you out
TOPdesk offices worldwide
Active users on SaaS
Score on Gartner Peer Insights
How our story started
In the nineties, Dutch students Frank Droogsma and Wolter Smit were working their way through university as help desk operators. They saw a lot of things happening that they felt could be done more effectively using software.
So they rolled up their sleeves and started coding in an attic in Delft. Their goal? Helping other companies make their services better, simpler and smarter.
Why our culture is key
At TOPdesk, we believe culture is the most important reason why some organizations fail while others flourish. It’s why we highly value employee involvement, and built our own business on trust, freedom and responsibility from day one. The rest – from delivering great service to a creative working environment– will follow naturally.
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