TOPDESK BLOG

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How Ferranti uses service automation to save time

In this interview Yoline Neegers, member of the Service Desk team at Ferranti, shares…

4 knowledge management best practices for a more efficient IT service desk

Is your IT service desk overrun with recurring incidents like password resets? There’s a solution...

3 ways to adapt your IT services to meet rising customer expectations

Customer expectations are on the rise: Microsoft’s Global State of Customer Service Report states...