ITSM software

Put a smile in your IT support

TOPdesk's ITSM software brings your IT services together in one place, so it’s easy to share knowledge, answer questions and solve problems. You’ll give agents time to spare, and customers a reason to be happy.

ITSM software - Put a smile in your IT support with TOPdesk

Some features for effortless IT support

  • Incident Management: Keep track of incoming requests, automatically assign tickets to a specialized agent, and share your progress through automated emails.
  • CMDB: See which assets your organization has, who’s using them, how they’re related, and when they need replacing – all in one visual overview.
  • Change Management: Request, plan and evaluate entire workflows of all the changes within your organization in a single planner.
See all ITSM features
Customer experience

Help customers on their terms

Centralizing all our requests has led to a 98% increase in customer satisfaction for completed calls.

City College Norwich

Screenshot of TOPdesk's IT Service Management tool
Screenshot of TOPdesk's IT Service Management tool

Want to see how TOPdesk works?

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Reports

Turn metrics into insights

Dashboard reports and KPIs offer real-time metrics to help you to act immediately, while advanced analytics help you spot potential problems and work proactively.

Integrations

Tie it all together

Bring virtual assistants, network scans and personnel data into TOPdesk with 90+ integrations to choose from. Or build your own with the API, so you can do everything in one place.

We were very impressed with the people at TOPdesk: they listened to our needs and supported us every step of the way

The University of Edinburgh