Starting with Knowledge Management

Knowledge Management in practice

What is Knowledge Centered Service

Watch the What is KCS video

KCS is all about two elements: solve and evolve.

Knowledge management: the complete guide

Are you swayed by the advantages of KCS? Then it’s time to get started! Here’s an easy step-by-step approach to implementing KCS.

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Why should you invest in knowledge management?

Solving things yourself with a knowledge base

How much time will knowledge management save me?

Your guide to self‑service

The secret to cutting costs and improving your efficiency? Choose self-service! With self-service you make your customer more self-reliant. And with a self-reliant customer, the service desk has more time to solve more difficult questions. A win-win situation.

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