TOPdesk customer stories

Discover how service teams like yours achieved success with TOPdesk
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How the university puts students first across 19 service departments

Creating a services hub for excellent student support with TOPdesk

Choosing a new tool to transform the user experience of their help desk

"TOPdesk helps our daily workflow: we’re can track ticket history, giving us more insight."

“We discovered that TOPdesk is a genuine shared services tool”

“Over 90% over our customers now report having a great experience”

“TOPdesk makes your agents seem like superheroes and invisible all at the same time.”

How the school improved its self-service uptake and customer happiness

How the university's service departments joined efforts for a better customer experience

How KLM catering service has improved communication across their departments

The university now empowers staff and students to solve their own problems

Moving from messy to-do lists towards an organized ticketing system

How the school's service desk automated IT services and boosted their image

How the university’s IT Services department changed its culture

How the university created a TOPdesk-based service called UniDesk

How the everyday work in the IT department became more streamlined and stress-free

Welsh councils share a TOPdesk license and service management best practices