Advanced Automation in ITSM: Paving the Way for Seamless IT Service Delivery

If you’re already familiar with IT Service Management (ITSM) automation and want to take your knowledge to the next level for advanced insights, this webinar is perfect for you.

During this webinar, you will discover:

  • Real-world data and case studies featuring Australian clients who have effectively harnessed advanced automation within their IT departments.
  • Strategies for leveraging generative AI & Chat GPT in your ITSM processes.
  • Practical examples of service automation that you can easily implement in your department.



45 minutes





Your host

Dan Brooks

Service Management Consultant, TOPdesk Australia