Corporate social responsibility

We’re committed to doing better

We want to improve and simplify people’s lives. And that goes beyond helping our customers with our products and services. We’re trying to take responsibility and actively make the world a better place.

This means taking our impact on people and our planet into account with every decision we make.

Taking responsibility together

TOPdesk’s corporate social responsibility (CSR) strategy is aimed at minimizing our negative impact and maximizing our positive impact. This strategy was developed with a diverse team of TOPdesk employees and external consultants and is based on the indicators of the Global Reporting Initiative (GRI).

Our global CSR team, made up of international representatives from across the business, helps us to stay accountable and ensure that our commitment to CSR remains robust, adaptable, and consistent with our goals and values. And our CEO Wolter Smit is responsible for embedding CSR into our daily practices and decision-making.

Our approach

We trust our people to do the right thing and to take responsibility for their actions. This works well for getting new initiatives up and running. But making a serious impact requires a more structured approach.

That’s why we’re focusing our efforts on 3 key areas:

  • Our primary product
  • Housing and transportation
  • Social

Our primary product

Organizations all over the world use our software on a daily basis. We want to deliver software in a sustainable way that has a positive impact on the world. This means coding our software more efficiently, finding more sustainable solutions for our SaaS hosting, spring cleaning our data storage, and more.

All new customers are hosted on servers that are carbon neutral and we’re working on moving all existing customers to carbon neutral hosting. Taking responsibility for our primary product also means making it accessible for everyone. Our efforts have already been recognized by Royal Visio, the Dutch center of expertise for the visually impaired. And we’re working towards WCAG 2.1 level AA compliance to improve our tool’s accessibility even further.

Housing and transportation

With over 1000 employees in multiple countries, our total footprint from housing and transportation is substantial. We want to minimize this impact as much as possible and, in the long run, compensate all of the emissions we’ve produced since TOPdesk was founded.

Currently 9 out of our 14 offices are gasless and we’re using renewable energy wherever possible. We’re also working hard to reduce international flights in favour of remote collaboration wherever we can. For daily commutes, we incentivize TOPdesk ‘people power’ to walk, cycle or use public transport. And for TOPdesk employees who need a lease car, we’re transitioning to electric vehicles only.


The success of TOPdesk depends on the success of every one of our employees. But we’re also part of something bigger. That’s why we ensure that TOPdesk employees can be themselves, develop professionally and personally, and give back to society.

Every TOPdesk employee has a development budget, as well as dedicated personal development time. As a standard, all TOPdesk employees can also take 2 working days to volunteer in their local communities. And every year TOPdesk hosts a Diversity and Inclusion week full of keynotes and workshops from external speakers and employees alike.

We’ve been recognized for our efforts

TOPdesk has been awarded the TrustRadius TechCares award 4 years in a row, in recognition of our commitment to corporate social responsibility. We’re proud to be one of only a few vendors to have received the award 4 years running.