Dashboard and reporting
One beautiful overview to measure your performance
If you’re in charge of one or multiple departments, you are constantly challenged with delivering great services and reducing costs – and you need the numbers to prove it. TOPdesk’s Dashboard makes it easy to visualize the performance of your department. It offers one clear overview of your key metrics, helping you actively step up your service when needed.
Customize your own dashboard
TOPdesk’s Dashboard is completely customizable. Easily create an overview of your most important reports, granting you immediate insight into key data like your service desk’s response time on incoming tickets. Thanks to handy widgets you can create any report, KPI and selection you want – and easily drag and drop them to your dashboard. You can set up module dashboards for each specific process, or a single Dashboard page that covers all your processes.
New reports in a few easy steps
The user-friendly Report Wizard lets you create a new report in four easy steps. Select the data for your report, the operator groups and the report type, and the report is created in no time. You can choose from clear overviews, extensive graphs or colourful pie charts, giving you a perfect overview of your team’s performance.