Back to e-book overview

The essential guide to Agile Service Management

Agile is quickly gaining ground in the field of Service Management. But what is Agile Service Management? And how can it make your IT team flexible, fast and customer focused?

Download this 49-page e-book and discover how to make your IT department more agile, including:

  • How to make your service delivery faster and more flexible
  • What Agile, Scrum and Agile Service Management are
  • 6 real-life examples of Agile Service Management
  • How to make your Incident Management & SLAs more agile
  • 7 common pitfalls in agile transitions to avoid

What's in the Agile Service Management e-book?

  • PART 1

    What is Scrum?

  • PART 2

    What is Agile?

  • PART 3

    What is Agile Service Management?

  • PART 4

    Agile Service Management vs. ITIL

  • PART 5

    Agile Service Management in practice

  • PART 6

    Making your Incident Management more agile

  • PART 7

    Making your Service Level Agreements more flexible

  • PART 8

    Seven most common pitfalls in agile transition

  • PART 9

    How to guide your IT department through an agile transition

About the author(s)

Bas Blanken

Bas is Service Management consultant at TOPdesk, specialized in Agile Service Management. “Agile makes work more fun. It helps you focus on what’s really important and get results fast.”

The essential guide to Agile Service Management

Learn everything you need to know to make your IT department more agile.

Download now