Mobile ITSM App
Work on the go with Mobile ITSM
Mobile ITSM means you don’t need to rely on your desktop for each and every task. Log in to the TOPdesk mobile app for operators and complete tasks while you’re on the go. Registering and solving incidents, managing organizational changes and recurring activities, or simply filtering through tasks—our Mobile ITSM solution allows you to go about your workday in your own rhythm.
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Task overview on the go
Who doesn’t want to start their workday fully prepped and without stress? Well, a daily task overview can help with that. But you don’t want to spend time getting that overview on your computer when you’re already in work mode. With TOPdesk’s Mobile ITSM app on your smartphone, you can clearly see your tasks, filtered by operator and branch. Daily planning, but make it easier.
Create and solve incidents in no time
You have some time for an incident task, but returning to the office or to your desktop often is a hassle when you wish to complete a task quickly and immediately. Switch on the TOPdesk app and avoid going back and forth. Wherever you are, our Mobile ITSM solution lets you create and solve incidents on the spot and within a moment’s time.
Change and Operational Activities
Take care of your day-to-day tasks directly from your pocket. Whether that’s adding actions to Change Activity progress trails, or switching operators and changing an activity’s status, Mobile ITSM allows you to avoid double administration and work with ease while on the go.
Document your work with text, photos and video
Some tasks just don’t need the big screen. Documenting your work is one of them. Log in to the TOPdesk app and register your work in whichever format suits you best—with text, photo or video. No need to bring your laptop everywhere, or worse, roam through paperwork to be able to document your work.
Search task information on the spot
Familiar scenario: you bump into someone, who has a question about their incident. And so, you need to look up the information on the spot. Our Mobile ITSM app offers a solution through a few simple clicks. Operators can use the TOPdesk app search feature to look up the task and access information at the point of action. Regardless of place and time, and always up-to-date.
Respond to updates quickly with in-app notifications
When end users contact your team, they deserve a quick response, especially for urgent problems. Your operators never miss a thing if they receive updates on the go. Set up in-app notifications to stay informed about tasks – and shrink that to-do list in no time.
Available in App Store and Play Store
Get your colleagues started quickly. You can download the TOPdesk mobile app from the App Store and Play Store. This means that you can manage the app through your company’s mobile application management. The result? Your team gets access to their workspace on mobile devices without any effort on their side.