ITSM Software for Manufacturing

Keep your production line moving

With machines, software, and even drones in the mix in your warehouse or factory – IT is more critical than ever. TOPdesk’s ITSM software for manufacturing helps you keep it all in sync — from tickets to unplanned audits — with less stress and better teamwork.

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10 million+ users get things done with TOPdesk

SECTOR Manufatering Customer logo Elis

SECTOR Manufatering Customer logo Grafton Group

SECTOR Manufatering Customer logo Hormann

SECTOR Manufatering Customer logo KLM

SECTOR Manufatering Customer logo Liebherr

Import, prioritize, and send tickets that fly in from everywhere to the right team with our incident management software. Automatically update factory workers on the status, so they know you’re taking them seriously. TOPdesk also sends alerts when tickets are close to breaching deadlines — and lets you pause the clock if you’re waiting for input, without affecting your SLA metrics.

No more bouncing requests between departments. Simply update a ticket’s status in TOPdesk’s Enterprise Service Management, and it will land directly in the other team’s queue. Escalating to a supplier? Automatic workflows kick off an email, so your supplier can get straight to work. You can even split tickets and collaborate with facilities to create things like key cards. Now that’s what we call teamwork.

The interconnectivity of TOPdesk has been really helpful for us. We use it a lot and it lets us keep track of things very easily and efficiently.

Oscar Semprun, IT service delivery manager, Liebherr

Track all your assets — machinery, safety equipment, and even contracts — and their lifecycle history in one overview. Everything is linked to a ticket in IT Asset Management, for easy reference to repairs or inspections. And with planned maintenance, you’ll never miss a critical check-up. No more worries about audits or being ISO-compliant — you’ll have the reports ready.

When an ERP system like SAP experiences issues, your entire production line can grind to a halt. With workflows in IT Change Management, you can analyze the impact and test any changes before deployment. You’ll avoid risky and costly system updates causing major incidents (and maintain trust in your IT team across the plant).

Discover all TOPdesk’s features

Why choose TOPdesk ITSM software for manufacturing?

Go live quickly with our out-of-the-box tool. We’ll help you set up TOPdesk around your needs using best practices, and turn your team into experts — in just a few weeks.

Enjoy 24/5 support from in-house, local experts who’ve helped IT teams like yours working in manufacturing worldwide.

Your document and record security are our priority, with local data centers in Australia, North America, and the UK.

Start with the basics, add features, and easily configure the tool yourself — no coding skills needed. You have the flexibility to bring other service departments like facilities or procurement into TOPdesk in the future — making TOPdesk an affordable choice.

Liebherr is one of the world’s largest construction machinery manufacturers. They went from juggling multiple platforms that impacted their production line to integrating several departments into TOPdesk — from IT to finance and procurement. Now they have more time to automate tasks, track assets without the stress, and stay on top of all tickets in one place.

Read the full Liebherr story

TOPdesk's onboarding touches on every single department, from finance to procurement.

Oscar Semprun, IT service delivery manager, Liebherr

Our customers have spoken: they truly love our user-friendly solution and personal approach. We’ve partnered with factories, warehouses, and distribution centers around the globe, and we’re also highly rated on Gartner.