Getting ahead of the queue: Putting AI to work across your service journey

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This session is ideal for IT leaders on the TOPdesk Engaged plan who want to see how AI can take the routine out of service management.

AI is only as good as the knowledge behind it. When your knowledge base is complete, current and used, questions get answered faster, fewer tickets need routing, and your team spends less time on routine work.

    In this 20-minute session, we start with that foundation. The AI Readiness Dashboard shows where your knowledge base stands and what to fix first. AI Knowledge Item creation turns solved tickets into articles, so the knowledge base grows as your team works.

      Then we show what that foundation unlocks in the Excellent plan:

  • TOPdesk Robin answers employees in the portal and supports operators in the ticket. People can ask in one language and get answers in another, so requests no longer wait for a colleague in the right region or team.
  • AI Triage gets each ticket to the right group in one click.
  • MCP connects the AI tools your team already uses to your own TOPdesk data with scoped access.

      • Key takeaways

  • Where AI takes the routine off your team first
  • How you stay in control while using AI to evolve service management
  • How to roll out AI in steps allowing you to get the most of your TOPdesk package

      • Live demo included, with Q&A throughout the presentation.

    This webinar is conducted in English, with subtitles provided in German and Dutch.

    Duration

    20 minutes

    Language

    English

    Topic

    Features & processes

    Speakers

    Nicola van de Velde

    Product Marketing Manager, TOPdesk

    Sietse Posthuma

    Performance Enablement Manager, TOPdesk