The Incident Management process

What is Incident Management?

What are the benefits?

What is an incident?

How is an incident different from a change or problem?

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How does it relate to ITIL?

5 best practices for Incident Management

Your guide to self‑service

The secret to cutting costs and improving your efficiency? Choose self-service! With self-service you make your customer more self-reliant. And with a self-reliant customer, the service desk has more time to solve more difficult questions. A win-win situation.

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