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Utilizing self-service during the COVID-19 crisis
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Better cross-campus support with TOPdesk
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"TOPdesk helps our daily workflow: we can track ticket history, giving us more insight."
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How the university puts students first across 19 service departments
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Creating a services hub for excellent student support with TOPdesk
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“TOPdesk makes your agents seem like superheroes and invisible all at the same time.”
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How the school improved its self-service uptake and customer happiness
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How the university's service departments joined efforts for a better customer experience
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The university now empowers staff and students to solve their own problems
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How the school's service desk automated IT services and boosted their image
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How the university’s IT Services department changed its culture
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How the university created a TOPdesk-based service called UniDesk
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