Your essential guide to self-service
The secret to cutting costs and improving efficiency? Choose self-service! With self-service you make your customer more self-reliant. And with a self-reliant customer, the service desk has more time to solve more difficult questions. A win-win situation.
Download the 50-page e-book and discover how to make your services easier and more fun with self-service, including:
- Optimizing your service desk
- Preparing good forms
- Promoting your self-service portal
- 4 other ways to make your services more strategic
What's in the self-service e-book?
Self-service portal Selfie: up and running in a flash
How to successfully promote your self-service portal
Get on the right track to a successful service catalogue
Make your self-service portal stand out and attract more customers
How to build better forms for your customers
CERM: Is the phone ringing off the hook?
Shifting knowledge left
Level up with KCS
4 other ways to make your services more strategic