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Your essential guide to self-service

The secret to cutting costs and improving efficiency? Choose self-service! With self-service you make your customer more self-reliant. And with a self-reliant customer, the service desk has more time to solve more difficult questions. A win-win situation.

Download the 50-page e-book and discover how to make your services easier and more fun with self-service, including:

  • Optimizing your service desk
  • Preparing good forms
  • Promoting your self-service portal
  • 4 other ways to make your services more strategic

What's in the self-service e-book?

  • PART 1

    Self-service portal Selfie: up and running in a flash

  • PART 2

    How to successfully promote your self-service portal

  • PART 3

    Get on the right track to a successful service catalogue

  • PART 4

    Make your self-service portal stand out and attract more customers

  • PART 5

    How to build better forms for your customers

  • PART 6

    CERM: Is the phone ringing off the hook?

  • PART 7

    Shifting knowledge left

  • PART 8

    Level up with KCS

  • PART 9

    4 other ways to make your services more strategic

The essential guide to self-service

Learn everything you need to know to make your services easier and more fun.

Download now