What is Knowledge-Centered Support?

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During this webinar, you will learn from our TOPdesk Canada Consultant, Will MacLaughlin, how Knowledge-Centered Support (KCS) can:

  • Enhance your service delivery and overall productivity
  • Save operators’ time
  • Reduce ticket volume by capturing knowledge effectively within the workflow
  • And more!

Don’t miss this chance to discover strategies that could increase efficiency and take your service desk to the next level.

Here you can read the story of how Liebherr-Canada, a global manufacturer, used TOPdesk to help streamline operations and enhance efficiency in their Service Desk.

 

Duration

30 minutes

Language

English

Topic

General

Your host

Will MacLaughlin

Consultant, TOPdesk Canada