Gone are the days when service departments could only be reached via emails and phone calls. Let your customers submit calls anywhere with TOPdesk’s WhatsApp integration
Create a better customer experience with omnichannel support
TOPdesk omnichannel support lets customers reach out to your service desk – how and when it’s right for them. Your touch points are connected, so all customer conversations come together in one place. You’ll make your agents’ lives easier and give customers a seamless experience.
Helping 10+ million users get things done at organizations like
Logo The University of Memphis
Logo Nando's
Logo Roots
TOPdesk ITSM Partner University of Edinborough
TOPdesk ITSM Partner SAS
Logo University of Ottawa
Keep the conversation flowing
Email, portal, chat or social media: customers can start a conversation with you on their favourite channel, easily switch channels and continue where they left off. Your agents will see the entire conversation in one single ticket. The result? Less repetition and better support.
Self-Service Portal
Public forms
Integrate with your customers’ preferred channels
Bring in conversations from any channel. Whether your customers use WhatsApp, Skype, Microsoft Teams or popular social media: all of their inquiries and questions can be handled in one place, creating a fantastically seamless omnichannel customer experience.
Communication flow within IT Services has improved unbelievably.
University of St Andrews
A selection of our integrations
Answer lightning fast with chatbots
TOPdesk offers several chatbots integrations, helping you answer questions automatically without your agent’s help. It’s omnichannel customer service made even easier.
