Calculate your ROI with TOPdesk

Compare the cost of TOPdesk with the savings and efficiency gains you can achieve. Based on a commissioned Forrester Total Economic Impact™ study, this ROI calculator gives you a personalized estimate – and the numbers you need to get your stakeholders on board.
The number of support agents (anyone who handles tickets) affects your total costs and potential savings.
We use this number to calculate the financial impact of time saved. Fill out an estimate or use the pre-filled benchmark value.
We use this number to calculate your potential savings more accurately. Fill out an estimate or use the pre-filled benchmark value.
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Use the ROI calculator to…

  • Get the numbers for your business case with a personalized estimate including costs, return on investment (ROI), payback period, and total potential benefits over 3 years.
  • Find out where you get the most value from a breakdown across categories, such as ticket handling efficiency, self-service adoption, and reduced maintenance.
  • Share a downloadable report with your leadership team, finance colleagues, and anyone else involved in the ITSM decision making process.

Frequently asked questions

What is the Forrester Total Economic Impact™ study?

The Forrester Total Economic Impact™ (TEI) study commissioned by TOPdesk maps the costs, benefits, and risks of using TOPdesk for IT service management, based on a composite organization. The ROI calculator on this page is based on the methodology used in the TEI study and calculates your organization’s value of working with TOPdesk.   

What is this calculator based on?

This calculator is grounded in a Forrester Total Economic Impact™ (TEI) study commissioned by TOPdesk. The study examines the costs, benefits, and risks of using TOPdesk for IT service management, based on a composite organization. We combine the study’s findings with the specific details you provide to calculate a personalized estimate for your organization. 

Who is this calculator for?

The ROI calculator is valuable for anyone involved in the ITSM decision making process, whether as an IT manager, finance specialist, or as part of the leadership team. The downloadable report with a personalized estimate and full breakdown across categories gives you in-depth insight into the potential savings and gains of working with TOPdesk. All the numbers you need to build your business case with confidence. 

Is this calculator specific to TOPdesk?

Yes. The Forrester TEI study was conducted with TOPdesk customers, and the results reflect what the composite organization achieved with TOPdesk. That’s why the ROI calculator, which is grounded in the TEI study, specifically shows what TOPdesk could mean for your organization. 

How accurate are these estimates?

The calculations are directional estimates, based on a composite organization modelled by Forrester Consulting. They aren’t a guarantee of individual results. The calculator uses conservative assumptions, in line with the TEI methodology, so the numbers aren’t inflated. Your actual results will depend on how you and your team implement, adopt, and use TOPdesk. Think of the report as a credible starting point for your business case. 

What’s the difference between the ROI calculator and the full TEI report?

The TEI report refers to the full TEI study: methodology, interviews, composite organization analysis – the works. The ROI calculator simply takes those findings and personalizes them for your situation. It’s a quick way to see the value of TOPdesk for your organization. 

How do I write a business case for an ITSM solution?

A strong business case includes current challenges, expected benefits (both hard and soft), implementation costs and timeline, expected ROI, and potential risks. The results from this calculator, which is grounded in the Forrester TEI study, give you that solid foundation. And that makes your personalized ROI report a powerful starting point for budget discussions. 

Does the calculator show costs too, or just benefits?

The calculator gives a clear picture of expected costs, alongside your potential benefits and savings over 3 years. This helps you make a balanced business case.   

Which costs are factored into the calculation?

The calculator factors in subscription costs based on team size, implementation effort, and team time invested during adoption. These are weighed against potential savings from improved productivity, reduced ticket handling time, self-service adoption, and lower maintenance costs. 

Can I save or share my results?

Absolutely. After running the calculation, you can download a full report with your results, the assumptions behind them, and key highlights from the TEI study. The report is designed to be shared with colleagues, managers, finance, and everyone else involved in your ITSM decision. 

Disclaimer

The underlying financial model for this ROI Calculator has been commissioned by TOPdesk and delivered by Forrester Consulting based on its Total Economic Impact™ methodology. TOPdesk created this tool and Forrester has not verified it for accuracy or certified its results. Although great care has been taken to ensure the accuracy and completeness of the model used in this tool, TOPdesk and Forrester are unable to accept any legal responsibility for any actions taken on the basis of the information contained herein. The tool is provided ‘AS IS’ and TOPdesk and Forrester make no warranties of any kind.