IT Change Management tool
Complex changes made easy
IT departments are often tasked with implementing changes. This could be as simple as replacing a PC, or as extensive as introducing an entirely new tool. Whatever the complexity of the task, Change Management makes it easy to plan your entire workflow – from request to evaluation.
Automate your workflows
You often deal with the same types of change requests. So why keep reinventing the wheel? This module lets you register your recurring processes and procedures in templates. Standard changes can be implemented in seconds. And to save even more time, you can set up dependencies between activities, as well as authorization moments. Project members can see when they can get started, without a coordinator having to micromanage.
All the information you need
You know exactly which information you need to start implementing a change. Your employees however don’t. Thanks to the Form Designer, you can add your change templates to forms. When an employee requests a change via the Self Service Desk, they simply have to fill out the form. The new request for change is automatically created with all relevant details.
Monitor your planning with ease
With so many changes to supervise, things can get hectic for IT managers. Luckily, the Change Explorer offers clear overviews of all tasks and workflows. You can see at a glance which changes are in progress, spot possible problems and manage deadlines – and even authorize activities from your inbox. You will always know whether your team is on schedule.
Clear schedules for extensive changes
Changes often require activities from several people. Thanks to the Change Management module, you can easily plan these extensive changes. Once the change is authorized, the handy Change Planner lets you create and edit activities. You will always know who is doing what, and you can immediately update schedules if necessary.
Handy to-do lists
To make things run smoothly, people need to know what to do and when. Your colleagues can check their current activities in TOPdesk’s personalized to-do lists. They can also immediately close completed activities and add comments.
Immediate access to all relevant information
Changes in your IT service management can be complex. Need to perform a large update? You don’t want to disrupt your colleagues’ work any longer than necessary. Speed up your change process with TOPdesk’s Change Management. It’s integrated with Configuration Management, giving you access to all the accurate, up-to-date information you need. Even the biggest change becomes a piece of cake.