Healthcare Help Desk Software

A healthy IT service team, without the hassle

Keep track of life-saving equipment. Get teams like your IT service desk, patient administration, and HR on the same page. And process requests and tickets in minutes, not hours. With TOPdesk’s help desk software for healthcare, make your IT services hassle-free, medical staff can focus on delivering the best care possible.

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10 million+ users get things done with TOPdesk

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Stop confusing your staff with multiple phone numbers or service desks. With TOPdesk’s Self-Service Portal, medical staff can find FAQs and report a broken blood pressure monitor or patient file error in a few clicks – even when they’re on the road. With all details and status updates in one place, you’ll save valuable time to care for those who need it most: your patients.

People really love the portal for its ease of use – and it looks great! It’s not over-fiddly, and it only takes a few clicks to find what you’re looking for.

Richard Lawrence, Kent Community Health

Scrambling to find lost equipment like laptops from retired staff or blankets for residents is a thing of the past. TOPdesk’s IT Asset Management lets you track your organization’s software and other important assets – even when staff members have left.

What if you never had to deal with overflowing inboxes, duplicate requests, fiddly paper forms or confusion about who is picking up which request – ever again? TOPdesk automatically prioritizes and routes requests to the right operator group. With tedious manual tasks eliminated for good, your IT team can work on improvements like easier patient check-ins, remote monitoring and video visits.

Our reports for customer service are always high, with over 90% reporting a great experience.

Richard Lawrence, Kent Community Health

Why choose TOPdesk healthcare help desk software?

Go live quickly with our out-of-the-box tool. We’ll help you set up TOPdesk around your needs using best practices, and turn your team into experts – in just a few weeks.

Enjoy support from in-house, local experts who’ve helped 450+ healthcare institutions like yours worldwide.

Your document and record security is our priority, with local data centers in Australia, North America and UK.

Start with the basics, add features and easily maintain the tool – no coding skills needed. You even have the flexibility to expand to other service departments in the future – making TOPdesk an affordable choice.

KCHFT support approximately 5,300 end users, making them one of the largest community-based trusts in the UK. Following their TOPdesk implementation they also began managing a further 2,500 users on behalf of Surrey and Borders Partnership.

KCHFT’s IT department has been using TOPdesk since 2016. Their biggest success with TOPdesk? Sharing the self-service portal with other departments to create a streamlined experience for their end users.