Your knowledge helps people on the spot
Sam from Marketing can ask ‘How do I expense travel?’ like she’d ask a colleague. She gets the right answer, plus a linked knowledge item and a form for her next step.
TOPdesk Robin
Meet your service desk’s clever AI teammate
TOPdesk Robin gives employees instant answers to everyday questions, keeping simple requests off your team’s plate. It’s also an extra pair of hands for operators on every ticket, taking the legwork out of reading long threads and finding solutions.
10 million+ users get things done with TOPdesk
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TOPdesk Robin for end users
Finally, every “quick question” gets a quick solution
TOPdesk Robin lives in your Self-Service Portal, using your knowledge to get end users the help they need right away. No endless searching, and no extra tickets for your team.
Vague questions get clear answers in any language
When someone asks ‘Why won’t it switch on?’, TOPdesk Robin asks clarifying follow-ups, then shares a solution, all in the language they asked in. They keep chatting til it’s resolved.
Every submitted request tells the full story
If TOPdesk Robin can’t find the answer, it won’t guess. It opens up a pre-filled request for the end user to check and send. Operators get all the context they need, zero chasing required.
TOPdesk Robin for operators
Get an extra pair of hands on each ticket
TOPdesk Robin sits inside your incident card, already up to speed, ready for any tricky question that comes your way.
Turn epic threads into clear summaries
No more wading through 20 messages to get up to speed. TOPdesk Robin summarizes right in the incident card and suggests an answer. New fix? TOPdesk Robin creates a knowledge item so nothing’s lost.
Surface those impossible-to-find answers
Struggling with a ticket? Ask TOPdesk Robin for a second opinion. It’ll dig through your knowledge base and come back with a fix, even if it’s buried three articles deep.
Ready for an AI teammate that gets your service desk?
See how TOPdesk Robin takes on the daily grind, so operators can focus on the work that needs their know-how.
The proof is in the pudding
>90%
accuracy in generated knowledge content with AI
London South Bank University
"The words and instructions – that’s the boring bit. [TOPdesk's AI features] give you time to look at the information with a fresh pair of eyes and be more creative."
Andrew Crawford
London South Bank University
75%
chats automated with AI
Anglia Ruskin University
"The software is extremely good, but the support is in another league."
Rachel Wright
Anglia Ruskin University
The AI teammate you can count on
TOPdesk Robin works from your knowledge, keeps your data in your hands, and gives operators the final say.
An AI toolkit that keeps getting smarter
TOPdesk Robin picks up new skills as TOPdesk’s AI toolkit expands. And the rest of TOPdesk’s AI keeps working where your team already does: suggesting categories on new tickets, drafting knowledge items, polishing writing, translating tickets in one click.
Ready for an AI teammate that gets your service desk?
See how TOPdesk Robin takes on the daily grind, so operators can focus on the work that needs their know-how.
