With 24/7 connectivity, your students and staff expect increasingly more from their Service Desks. With TOPdesk you can provide impeccable service to all your users at all times.
Stay on top of the digital transformation and be ready for the future with software that’s always evolving. This helps keep up with the changing demands of Service Desk customers – from self-service, to knowledge management, to seamless location–based services.
TOPdesk gives you the power to efficiently process all requests, no matter who logs it. The easily adaptable Self-Service Portal enables you to provide a storefront for all your services. Your users can solve simple requests themselves, freeing up your time for bigger issues.
Get deep insight into the performance of all departments, to keep improving on your KPIs and make sure you meet the requests of your users in the best way possible.
TOPdesk’s easy 5-step reporting wizard lets you conjure up any report you need right away. Place the ones you want to keep track of day-to-day on your dashboard.
Vastly improve the collaboration between all Service Desks in your institution by working out of the same tool. TOPdesk is purpose-built for Enterprise Service Management, so you can work across several departments with one unified storefront of services, enabling a much easier user experience.
I set an initial target of going from 4% to 30% usage for the Self-Service Portal, but after the first week it was 40% already.
TOPdesk easily adapts to your organisation’s needs, without the need for coding or large-scale implementation projects. Our Self-Service Portal designer allows you to give your Service Centre a clear go-to home that your users can visit, and our modular pricing structure means you only pay for functionality you use.
We continuously deploy TOPdesk with new features and updates to enhance your Service Delivery. And if there’s a feature your organisation thinks is needed, you can request it from us on our user-driven innovation platform and see if other TOPdesk users agree. If enough do, we’ll build it for you!
We have 25 years of global experience in education to share. Use our expertise and do a health-check of your Service Desk along with our consultants when implementing the tool. Together we find ways to improve your processes and work more efficiently as a team, and across Service Desks.