Features to support your ITSM processes. Yes, they're ITIL friendly.
Process questions, complaints and malfunctions with ease
Register and process incidents more efficiently – from any location. You can assign incidents to an operator or supplier in a matter of clicks, and keep your customers up to date at all times.
Call Management lets us resolve incidents much more quickly. Our store can now focus on selling their wares.
JYSK
Stay on top of planned changes to your IT assets
Managing workflows within your organization can be a hard task. TOPdesk gives you the tools to do a great job. Whether you’re coordinating a software upgrade or replacing workstations, everyone involved knows what needs to be done and when.
Increase customer satisfaction: let your users help themselves
The Self-Service Portal offers an easy way for users to find the information they need – without your help. End users can easily log and track calls, consult FAQs and check the knowledge base for standard solutions.
Thanks to the Self-Service Portal, we have fewer procedures and more time to actually work on solutions
Maastricht council
Maintain overviews of your IT assets’ location and status
Registering your company items is quick and easy with the Configuration Management module. Never lose track of your hardware or software assets again, from workstations and telephones to operating systems.
Dashboard and reporting
Keep track of your department’s performance
TOPdesk provides one clear dashboard for all your reports and KPIs. You can create insightful reports in a few steps, from line graphs to pie charts, helping you measure customer satisfaction and your organization’s performance.
Resource management
Stay on top of your employees’ availability and workload
This feature grants insight into workloads and makes it easy to adjust your department’s schedule. See who's working, what they're working on and allocate new tasks using drag-and-drop.
