Incident Management system

Helping customers has never been easier

Speed up registration

With so many questions for your IT department, managing your information is essential. TOPdesk's Incident Management system lets you easily register all incoming calls. Simply open an Incident card, enter the most important details, and save. Is the incident resolved? Your customers are notified automatically.

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 Customer conversations in one location

Customer conversations in one location

Thanks to the Progress Trail, your conversation history is logged in one clear overview. Want to add a screenshot or document? Simply drag it from your desktop or folder, and it’s immediately uploaded to the incident card.

 Assign Tasks With Ease

Assign tasks with ease

If tasks have to be passed on, you want to rest assured that the new operator has all the information they need. TOPdesk's Incident Management software makes this easy: all information is registered on one card which can be assigned to a different operator in one click. Want to know what is assigned to who? The handy Dashboard makes sure you never lose track again.

 Automatic answers

Automatic answers – no effort necessary

Why spend so much time on answering the same questions? TOPdesk lets you record the answers to recurring problems and add them to incidents. Operators are automatically alerted to possible standard solutions based on keywords – no effort required.

 Boost efficiency

Boost efficiency with autocomplete

Register incidents even more quickly with TOPdesk’s autocomplete feature. Start typing and let TOPdesk fill in the rest. This not only prevents mistakes – it also ensures reliable and accurate reports.

Cut down on administration time

Wouldn’t it be efficient if callers not only provided all the right information, but registered it themselves as well? All this is possible with TOPdesk’s Incident Management system, thanks to our user-friendly and intuitive Self-Service Portal. Your customers can register their own requests, and they can monitor progress without your operators contacting them.


Try TOPdesk online and discover the benefits for your employees, your processes and above all: your customers.

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