Make excellent support across your organization a piece of cake. Take a short break from your work to see how it works with these TOPdesk ESM and ITSM demo videos.
In your organization, you want to keep everything running as smoothly as possible. But people have requests and things break down. How do you manage these requests and malfunctions? In TOPdesk, your users log their tickets in the Self-Service Portal. You manage and process these requests in the Incident Management module. In this short video, you’ll see how these modules work.
Find out more about Incident Management
Do you know how your IT department is performing? And whether you’re meeting your SLAs? If you deliver great services, you’ll need the numbers to prove it. TOPdesk’s Dashboard and Reporting feature helps you visualize your department’s performance. You’ll get one clear overview of your key metrics, helping you actively step up your service. In this video, we’ll show you how this feature works.
Find out more about Dashboard and Reporting
TOPdesk’s CMDB lets you register and keep track of everything your supporting departments need: object types, software licences, suppliers, financial information and more. Having one clear overview of all your assets not only saves time – it also lets you quickly spot potential problems with your assets. In this video, we’ll show you how easily you manage all the assets in your organization in TOPdesk’s CMDB.
Find out more about Asset Management
Whether it’s something as simple as replacing a computer, or as extensive as introducing a new piece of software: your organization is constantly faced with changes. Looking for a way to better manage these changes? No matter how complex the task, the TOPdesk Change Management module makes it easy to plan the entire workflow – from request to evaluation. In this video, you’ll discover how.
Find out more about Change Management
