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Best practices for your IT department

In today’s service landscape, your most important metric for service success is satisfied customers. But how do you get satisfied customers, when most IT frameworks still focus on tools and processes?

Download this 47-page e-book and discover a set of best practices for happy customers and great services, including:

  • Why ITIL is not the answer to your current challenges
  • How to simplify your process using Best Practice Service Management (BPSM)
  • A step-by-step guide for implementing BPSM
  • Practical tips you can put into practice immediately

What’s in the Best Practice Service Management e-book?

  • PART 1

    Why ITIL is not the answer to today’s challenge

  • PART 2

    What is Best Practice Management?

  • PART 3

    Step 1. Define your services

  • PART 4

    Step 2. Set up a reactive management process

  • PART 5

    Step 3. Set up a relation management process

  • PART 6

    Step 4. Set up a Change process

  • PART 7

    Follow up: Maintenance & Improvements

About the author(s)

Gökhan Tuna

Gökhan Tuna is a service management consultant. “In the past 10 years, I specialized in customer satisfaction and improving the quality of service delivery. Today, delivering value to your customers is more important than ever.”

Best practices for your IT department

Get a set of best practices for happy customers and great services.

Download now