This report reveals how digital employee experience (DEX), collaboration and AI are reshaping the role of internal IT—with data, expert opinions, and practical takeaways.
This report is the result of an international online survey conducted by Censuswide in August 2025 on behalf of TOPdesk.
A total of 6,000 IT professionals participated, from Belgium, Germany, the Netherlands, Austria, the United Kingdom, and Switzerland. All of them work in organizations with more than 25 employees. This report focuses on the responses of 1,000 UK IT professionals.
TOPdesk is a flexible, ready-to-use software platform for ITSM, FM, and ESM that combines proven best practices with easy personalization—ensuring a smooth, fast start without the heavy lifting.
Once set up, TOPdesk is effortless to maintain. No coding or consultants required—just intuitive tools that evolve with your organization’s changing needs.
From Sales to 24/5 Support, you’re guided by in-house experts who care about your success—and connected to a thriving community of ITSM professionals.
